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REFUSED PACKAGES: Customer will pay the complete re-shipping cost of refused packages due to the following reasons: Incorrect information submitted by the customer and approved shipment by the customer. Before re-shipping a refused package, the customer must agree to pay the previous shipping cost. More than 3 refused packages will affect eligibility to continue service with wasabi+mint, or upon managers approval change in Terms will be issued.
DAMAGE RETURNS: Customers need to notify their sales rep of any damages within 5 days from the date received. No credit will be issued on items returned after that permitted time. We kindly ask customers to check for any damages as soon as you receive any shipment and contact us for any concerns.
ON-LINE AND EMAIL ORDER RETURN: All On-line and email order returns require a Return Authorization (RA) Form. Any merchandise sent back without the RA form inside the shipment will be disregarded and no credit will be issued. Once it is issued, it will be referenced on all return packages that are sent back to wasabi+mint. All packages must be in sell-able condition and must be in a complete packs . We will not accept any products that have been discontinued or have been purchased over 5 days from the date received. Upon return, our QC department will inspect the goods and if they can be returned to inventory, then credit will be issued. Customer will pay for return shipping cost.